Frequently Asked Questions (FAQ)
Q: Do I need an appointment to try instruments or mouthpieces?
A: Yes! Making an appointment is always best. If we know you’re coming, we can have a room reserved for you.
Q: What should I bring to my instrument or mouthpiece trial appointment?
A: Please bring your current instrument and mouthpiece, as well as some sheet music you are comfortable playing. Anyone who will be helping you pay for the instrument must also be present in person.
Q: What is the trial period for an instrument or mouthpiece?
A: We offer a 15-day return period with the purchase of any stock instrument or mouthpiece. Your trial begins on the day you leave the shop with your horn or when it is delivered to you. (See our Terms & Conditions page for more information about the limitations of our 15-day return period.)
Q: Do instruments come with any warranties?
A: Yes! New instruments are covered for 2 years and pre-owned instruments are covered for 1 year. Any Verus model horn includes a 5-year warranty.
Q: Do any instruments come with cases?
A: Some do, some don’t. Most new horns under $7,000 will come with a case. Pre-owned horns may include a case or may not. Most trumpets and trombones will come with a case.
Q: I want to order something that you don’t normally have in stock, can I do that?
A: If we are able to order what you want, yes! Sometimes this will be considered a special order, non-refundable and non-returnable.
Q: How long does it take to special order an instrument?
A: That depends. Sometimes the manufacturer will have the instrument in stock, so it will arrive quickly. For custom instrument makers, the instrument is made to order and will take longer.
Q: I need to insure my instrument, but I don’t know what documentation I need.
A: We offer official appraisals for insurance purposes at $35 per appraisal. An appraisal is included with the purchase of any instrument, up to 2 years after purchase.
Q: Should I insure my instrument?
A: Yes! Your instrument is a large investment and accidents happen.
Q: How much will it cost to get an estimate on my repair?
A: We are happy to provide you with an estimate free of charge.
Q: How long will my repair take?
A: Our repair shop will work with you to get your instrument back to you at the most convenient time possible. You may choose to schedule an appointment with us for a “While You Wait” repair, in which case we will assign a technician to finish it that same day. Or you may drop the instrument by at any time and we will arrange a pickup time that suits your schedule.
Emergency repairs are available for an additional fee.
Q: When is the best time to bring my instrument in for repair?
A: We recommend you bring your instrument in during the school year. There is a back-to-school rush from late July through August, so we recommend you avoid scheduling non-urgent maintenance during that period to receive the fastest possible service.
Q: Why do I need to have my instrument professionally cleaned? Can’t I just clean it at home?
A: Standard wear and tear from regular use will affect your instrument. Even if a brass instrument does not appear dirty on the outside, dirt and grease will build up on the interior. Buildup can cause valves, slides, and mouthpieces to become sticky or sluggish, or even to get stuck in the instrument. We recommend having your instrument professionally cleaned once a year to maintain optimal playing condition.
Be sure to snake out your lead pipe every now and then between professional cleanings!
Q: Do dents affect my instrument?
A: Most dents are purely cosmetic, but some can affect the sound quality or structural integrity of your instrument. We recommend you have dents removed to maintain your instrument in optimal playing condition.