Instrument Trial Policy
A seven-day trial period is included with all instruments sold by Houghton Horns LLC. The customer must pay the full price of the instrument plus any shipping charges to Houghton Horns LLC before the trial can begin. Houghton Horns LLC will insure and ship the item to the customer if requested. The customer is required to report any shipping damage to the instrument, case, or other accessories immediately upon receipt. Seven days after the customer’s receipt of the instrument, he or she is obligated to either return the instrument (at the customer’s own expense) or purchase it. Houghton Horns LLC must be notified by phone or email that the customer wishes to return the instrument before sending it back. If the instrument is not shipped nor returned directly to Houghton Horns LLC by the end of the trial period and if Houghton Horns LLC is not notified of the instrument’s return by the end of the trial period, it will be considered sold and will no longer be accepted back nor will any refund be given. If the instrument is returned, Houghton Horns LLC will process a full refund after it is inspected and declared to be in the same condition in which it was shipped to the customer. If the free shipping option was utilized, Houghton Horns LLC’s shipping and handling costs will be deducted from the refund. If the instrument is declared to have been damaged by the customer, repair and depreciation costs will be taken out of the refund. The customer is responsible for any damage that may have occurred in transit back to Houghton Horns LLC. Houghton Horns LLC highly encourages the customer to purchase shipping insurance. No trial period is offered for instruments ordered or shipped outside of the United States of America.
Returns of merchandise sold by Houghton Horns LLC are permitted upon approval within seven days of merchandise receipt. The buyer must contact Houghton Horns LLC by email or via phone to obtain approval. Houghton Horns LLC cannot accept a return if it is damaged or shows wear. Refunds are given in the amount of the purchase price and any sales tax paid. No refunds can be given for shipping/freight charges. If the free shipping option was utilized, Houghton Horns LLC’s shipping and handling costs will be deducted from the refund. The buyer is responsible for return shipping and applicable shipping insurance fees. No returns will be accepted nor refunds given for orders that were initially shipped outside of the United States of America by Houghton Horns LLC.
Houghton Horns LLC and Houghton Custom Horns LLC respects customer privacy. Personal information that we gather from you may include your name, phone number, billing/shipping address, your credit card information and your email address. We use this information to process orders, keep you informed about promotions and special offers, and provide you with superb customer service. We do not share, sell or otherwise distribute this personal information to third parties, and we process all transactions securely and confidentially.