Returns are permitted upon approval within 7 days of merchandise receipt. The buyer must contact Houghton Horns by email, via the contact form on the website, or via phone at (817) 993-6400 x1 to obtain approval. Houghton Horns cannot accept a return if it is damaged or shows wear. Refunds are given in the amount of the purchase price and any sales tax paid. No refunds can be given for shipping/freight charges. If the free shipping option was selected, Houghton Horns’ shipping and handling costs will be deducted from the refund. The buyer is responsible for return shipping and applicable shipping insurance fees. No returns are offered for orders placed or shipped outside of the United States.
Instrument Trial Policy
A 7-day trial period is included with all instruments. The customer must pay the full price of the instrument plus any shipping charges before the trial can begin. Houghton Horns will insure and ship the item to the customer if requested. The customer is required to report any possible shipping damage immediately upon receipt. Seven days after the customer’s receipt of the instrument, he or she is obligated to either return the instrument (at the customer’s own expense) or purchase it. Houghton Horns must be notified by phone or email that the customer wishes to return the instrument before sending it back. In the event that the instrument is returned, Houghton Horns will process a full refund (minus shipping costs) after it is inspected and declared to be in the same condition in which it was shipped to the customer. If the instrument is declared to have been damaged by the customer, repair and depreciation costs will be taken out of the deposit. The customer is responsible for any damage that may have occurred in transit back to Houghton Horns. Houghton Horns highly encourages the customer to purchase shipping insurance. Instruments returned after the trial period has ended will not be accepted. No trial period is offered for instruments ordered or shipped outside of the United States.
Houghton Horns LLC and Houghton Custom Horns respects customer privacy. Personal information that we gather from you may include your name, phone number, billing/shipping address, your credit card information and your email address. We use this information to process orders, keep you informed about promotions and special offers, and provide you with superb customer service. We do not share, sell or otherwise distribute this personal information to third parties, and we process all transactions securely and confidentially.