Returns and exchanges of merchandise sold by Houghton Horns LLC are permitted upon approval within seven days of receipt. (Specific policies for different categories of products are listed below.) A paper or emailed receipt is required for all returns. The buyer must contact Houghton Horns LLC by email or via phone to obtain approval. Returns outside of the return period, or those without approval will be refused and returned to the owner. Refunds are given in the amount of the purchase price and any sales tax paid. No refunds can be given for shipping/freight charges. If the free shipping option was utilized, Houghton Horns LLC’s shipping and handling costs will be deducted from the refund. The buyer is responsible for return shipping and applicable shipping insurance fees. No returns will be accepted nor refunds given for orders that were initially shipped outside of the United States of America by Houghton Horns LLC. Items that show any signs of use or wear may be subject to a restocking fee up to 25% to be determined solely by Houghton Horns LLC.
The following items cannot be returned or exchanged unless there was an error made by Houghton Horns LLC concerning the order.
- Maintenance Accessories (Cleaning snakes, polishing cloths, oils, etc.)
- Stretched and/or deformed Leather Specialties Hand Guards for Horn
- Printed and Recorded Media (Including Sheet Music)
- Special Order Items that Houghton Horns does not normally stock
Special Order Items
Special Orders for items Houghton Horns does not normally stock cannot be returned or exchanged. A 25% non-refundable deposit is required to place a special order. The balance of the invoice is due when we receive notice from the supplier/manufacturer that the item is ready to be shipped to us. Special orders for items we normally stock are refundable according to that item’s category listing in our Terms and Conditions. A fully-refundable 25% deposit is still required to place the order.
Instruments and Instrument Components
A 7-day trial period is included with all instruments sold by Houghton Horns LLC. The customer must pay the full price of the instrument plus any shipping charges to Houghton Horns LLC before the trial can begin. Houghton Horns LLC will insure and ship the item to the customer if requested. The customer is required to report any shipping damage to the instrument, case, or other accessories immediately upon receipt. Seven days after the customer’s receipt of the instrument, he or she is obligated to either return the instrument (at the customer’s own expense) or purchase it. Houghton Horns LLC must be notified by phone or email that the customer wishes to return the instrument before sending it back. If the instrument is not shipped nor returned directly to Houghton Horns LLC by the end of the trial period and if Houghton Horns LLC is not notified of the instrument’s return by the end of the trial period, it will be considered sold and will no longer be accepted back nor will any refund be given. If the instrument is returned, Houghton Horns LLC will process a full refund after it is inspected and declared to be in the same condition in which it was shipped to the customer. If the free shipping option was utilized, Houghton Horns LLC’s shipping and handling costs will be deducted from the refund. If the instrument is declared to have been damaged by the customer, repair and depreciation costs will be taken out of the refund. The customer is responsible for any damage that may have occurred in transit back to Houghton Horns LLC. Houghton Horns LLC highly encourages the customer to purchase shipping insurance. No trial period is offered for instruments ordered or shipped outside of the United States of America.
Mouthpieces and Mouthpiece Components
Mouthpieces that show any signs of use (worn shank, scratches, dings, dirt, etc.) may be subject to a restocking fee up to 25% to be determined solely by Houghton Horns LLC.
Worn, washed, or stained clothing that is returned to us will be refused and given back to the owner.
Personal Check Acceptance Policy
- We will only accept personal checks up to $5000
- Checks must be presented and signed in person (no mailed checks).
- No checks will be accepted without the presentation of a valid driver’s license or state ID.
- Checks with a PO Box will not be accepted.
- Temporary checks will not be accepted.
- Checks numbered under 300 will not be accepted.
- Post-dated checks will not be accepted.
- We will not agree to hold a check for any length of time.
Payment is accepted and processed when the order is initially placed.
- Free Shipping
- FedEx Ground
- FedEx Ground Home Delivery
- USPS First-class
Orders will be processed within 3 business days. Items shipped to the 48 contiguous U.S. states should arrive in 3 – 7 business days depending on delivery location. Items shipped to Alaska and Hawaii will take an additional 2 – 6 business days for delivery. Alaska and Hawaii are excluded from Free Shipping promotions.
We proudly offer Standard shipping (including Free Shipping promotions) to Military addresses! However, due to carrier size restrictions not all items are available for shipment.
- USPS Priority Mail
- FedEx 2 Day
- FedEx Express Saver
Orders will be processed within 1 business day. Items shipped to the 48 contiguous U.S. states should arrive in 2 – 3 business days depending on delivery location. Items shipped to Alaska and Hawaii will take an additional 2 – 3 business days for delivery.
- USPS Priority Mail Express
- FedEx Standard Overnight
Orders will be processed within 1 business day. Items shipped to the 48 contiguous U.S. states should arrive in 1 – 2 business days depending on delivery location. Items shipped to Alaska and Hawaii will take an additional 2 – 3 business days for delivery.
International and U.S. Territories
- FedEx International Economy
- FedEx International First
- FedEx International Priority
- FedEx Europe First International Priority
- USPS Priority Mail Express International
- USPS Priority Mail International
- USPS First Class Mail International Large Envelope
- USPS First Class Package International Service
Shipping time frames are dependent on various factors such as items selected, shipping destination and the shipping method selected. We can not guarantee delivery dates for international shipments. No returns will be accepted nor refunds given for orders that were initially shipped outside of the United States of America.
Houghton Horns LLC and Houghton Custom Horns LLC respects customer privacy. Personal information that we gather from you may include your name, phone number, billing/shipping address, your credit card information and your email address. We use this information to process orders, keep you informed about promotions and special offers, and provide you with superb customer service. We do not share, sell or otherwise distribute this personal information to third parties, and we process all transactions securely and confidentially.
The Terms and Conditions and all matters regarding the interpretation and/or enforcement hereof, will be governed exclusively by the laws of the State of Texas. All disputes arising in connection with the Terms and Conditions will be submitted to the jurisdiction of the courts in Tarrant County, Texas.