Where will we be shipping your purchase?
48 Continental U.S. States
1. New instruments and accessories
New instrument and instrument accessory purchases above $25 will receive free outgoing shipping to 48 U.S. states. (Excludes Thein instruments). If the free Economy Shipping option is selected at checkout, we generally ship small accessories such as mouthpieces or oils through USPS First Class Mail; we generally ship instruments and cases through UPS Ground with signature required. The choice of shipping method for free shipping promotions is left to our discretion.
Most purchases receive a 15-day return period. Click "Request a Return" at the bottom of our website to start the return process. New instruments and new mouthpieces will receive free returns. Other accessories (including cases) will not receive free returns; the shipping will be deducted from your refund.
Consumables and hygiene products, such as clothing, leather products, oils, face masks, and bell covers, are not eligible for returns. The sale is final, no refunds or exchanges.
Our shipping, refund, and special order policies are explained in more detail at the links at the bottom of our website.
2. Sheet music
Sheet music shipments cost a flat rate of $4.95 through USPS Media Mail, unless the customer chooses an expedited shipping method. They are not eligible for returns. The sale is final, no refunds or exchanges.
3. Pre-owned instruments
Pre-owned instruments are not eligible for free shipping promotions. The customer must pay outgoing and return shipping. They are eligible for the 15-day return period. Click "Request a Return" at the bottom of our website to start the return process.
4. Special orders, custom orders, and upgrades
Special orders products do not receive a return period. Products that have been customized or upgraded by the repair shop do not receive a return period. The sale is final, no refunds or exchanges.
5. Thein instruments
Thein instruments are not eligible for the free shipping or return policies. Customer must pay outgoing and return shipping. They are eligible for the 15-day return period.
Alaska and Hawaii
Customers must pay outgoing and return shipping.
They will receive the same 15-day return policy as orders to other U.S. states, where eligible - see the policy links at the bottom of our website. Please click "Request a Return" at the bottom of our website to request a return within the 15-day return period.
Government Institutions
1. U.S. Military Addresses
We try our best to provide free shipping to our armed forces wherever possible. For large objects such as trombones or tubas there may be size restrictions on UPS deliveries to your base that require us to make alternative paid shipping arrangements. We will contact you if there is an issue with shipping your order for free through UPS.
2. Schools, Universities, and Other Government and Non-Profit Institutions
We try our best to provide free shipping to schools and other non-profit institutions for orders over $25. If your address is not accessible via USPS or UPS at normal rates, or if your order is under $25, we may have to contact you to work out alternative paid shipping options. If you live within a few hours of the DFW area, we can also deliver large orders in person.
Please send requests for quotes or purchase orders to sales@houghtonhorns.com.
International Orders
All international sales are final, no refunds or exchanges. The customer must pay shipping. The customer is also responsible for all customs duties and import tariffs - please confirm the cost with your local Customs office before placing your order.