Professional Integrity

• Do the Right Thing: Always prioritize honesty and integrity with customers and colleagues, even when faced with challenges. Acknowledge and rectify mistakes promptly and courteously.

• Honor Commitments: Fulfill promises and commitments reliably and punctually, whether it’s being on time to appointments or responding promptly to customers.

• Be Curious: Embrace curiosity as a tool for finding innovative solutions. Question and challenge ideas constructively to arrive at the best outcomes.

• Maintain Work-Life Balance: Recognize the importance of work-life balance and establish clear boundaries to ensure personal well-being and productivity.

• Think Like an Owner: Make decisions by asking yourself, “What would I do if this were my company?” Be a good steward of our resources.

Relationships

• Express Appreciation: Show genuine appreciation for the efforts of others and give them your full attention when interacting.

• Assume Positive Intent: Approach interactions with a positive mindset, assuming goodwill and fairness from others, and refrain from making unfounded judgments.

• Create Positive Impressions: Ensure that all interactions, whether through emails, phone calls, or social media, convey warmth, friendliness, and helpfulness.

• Embrace Diversity: Value diverse perspectives and actively seek to learn from others regardless of their background or role within Houghton Horns.

• Solve Problems Without Blaming: Focus on finding solutions rather than assigning blame when challenges arise, fostering a culture of collaboration and problem-solving.

• Maintain a Sense of Fun: While striving for excellence, maintain a sense of perspective and humor, avoiding taking oneself too seriously and strive to promote a positive work environment.

Service Excellence

• Foster Debate: Encourage healthy debate and discussion to arrive at the best solutions, emphasizing constructive critique over personal attacks.

• Pursue Quality: Take pride in delivering high-quality work and continuously strive to improve and innovate.

• Find Solutions: Approach challenges with a mindset of finding solutions rather than dwelling on obstacles.

• Communicate in a Timely Fashion: Respond promptly to inquiries and keep customers informed of progress, ensuring efficient and effective communication.

• Maintain Accountability: Take ownership of tasks and follow through to ensure successful outcomes, setting and meeting high standards of performance.

• Uphold Reputation: Be mindful of how your actions reflect on the company’s reputation, acting as a positive ambassador for Houghton Horns.

• Embrace Best Practices: Adhere to established procedures and contribute ideas for continuous improvement, enhancing overall performance and effectiveness.