To request a return, please fill out the form below. We will get back to you by the next business day.

If the return is authorized, we will email you a return shipping label. Place the product back in its original packaging and get it back in the mail to us within 3 business days.

Most products qualify for a 15-day return period that starts as soon as you receive your product. Some exceptions include sheet music, disposables such as lubricants or face masks, and clothing that show signs of wear.

Special orders and sales of customized items are final, no refunds or exchanges.

Once the product returns to us, we will process your refund. Outgoing and return shipping will be deducted from your refund, except for new French horns, trumpets, and trombones, which receive free returns. There will be a $5 cleaning fee for mouthpieces. If a product returns damaged, scratched, or stained, an additional restocking fee may also be incurred.

Non-US customers: Shipping, taxes, duties, and customs fees are non-refundable. In addition, if Houghton Horns LLC is charged any taxes, custom fees, or duties for the return for any reason, those will be deducted from the refund as well. In our experience the buyer is frequently charged import duties and taxes both ways.

For more terms and conditions, see our Shipping Information page.