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Request a Return

To request a return, please fill out the form below. We will get back to you by the next business day.

If the return is authorized, we will email you a return shipping label. Place the product back in its original packaging and get it back in the mail to us within 3 business days.

Many US orders qualify for a 15-day return period. Some exceptions include sheet music, disposables such as lubricants or face masks, and clothing that show signs of wear.

New instruments and mouthpieces over $25 receive free return shipping from 48 U.S. states. (Excluding Thein instruments.) For all other returns, the shipping will be deducted from your refund.

Special orders, customized items, and international sales are final, no refunds or exchanges.

For more terms and conditions, see our Shipping Information page.


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