Our repair shop uses rawhide mallets to loosen stuck bells, mouthpieces, and mouthpiece rims.

Never tap on a brass instrument with metal hammers or similarly solid objects. Rawhide is just soft enough to prevent dents and scratches.

If light tapping with a rawhide mallet does not loosen the bell or mouthpiece, try lubricating it and letting it soak for a few minutes before trying again. If even oil does not loosen the bell or mouthpiece, call your local repair shop. NEVER use excessive force to remove a stuck object -- you can cause hundred of dollars of damage.

Basic brass instrument repair instructions PDF

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Note: Depending on supplier availability, your mallet may vary in appearance from those in the photos. This will not impact the mallet's durability or usefulness.

WARNING: Brass instruments and their accessories can expose you to chemicals including Lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm, and Nickel, which is known to the State of California to cause cancer. For more information go to:

www.P65Warnings.ca.gov

Most new instruments and accessories over $25 are eligible for free shipping to the continental US.

Sheet music, tubas, and pre-owned instruments are excluded from free shipping.

Click here for our full shipping policy.

Most products receive a 15-day return policy that starts on the day the customer receives their order. The customer is responsible for the cost of initial and return shipping, except in the case of new French horns, trumpets, and trombones, which will receive free return shipping from 48 US states. There will be a $5 cleaning fee for each returned mouthpiece.

Some product categories are ineligible for return, which include special orders, sheet music, consumables such as lubricants or cleaning snakes, and personal items such as clothing or face masks.

For non-US customers, shipping, taxes, duties, and customs fees are non-refundable.

See the policy links at the bottom of our website for more information.

Click here to request a return.

Any product labelled "Special Order" is a final sale, no refunds or exchanges. Likewise, any product that has been customized at the customer's request can no longer be returned.

Click here for more information on special orders. If you want it, we will try our best to get it to you!