After you pay this $35 instrument appraisal fee, please fill out this form. We will email you a copy of your appraisal within 3 business days.

Note: This appraisal is for insurance purposes only - it is the replacement value of the instrument, NOT the resale value of the instrument. We strongly recommend customers add their instrument to their homeowner's or renter's insurance policy. If you want to consign your instrument with us for sale, please click here to learn more about our consignment program.

WARNING: Brass instruments and their accessories can expose you to chemicals including Lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm, and Nickel, which is known to the State of California to cause cancer. For more information go to:

www.P65Warnings.ca.gov

Most new instruments and accessories over $75 are eligible for free shipping to the continental US.

Sheet music, tubas, and pre-owned instruments are excluded from free shipping.

Click here for our full shipping policy.

Most products receive a 15-day return policy that starts on the day the customer receives their order. The customer is responsible for the cost of initial and return shipping, except in the case of new French horns, trumpets, and trombones, which will receive free return shipping from 48 US states. There will be a $5 cleaning fee for each returned mouthpiece.

Some product categories are ineligible for return, which include special orders, sheet music, consumables such as lubricants or cleaning snakes, and personal items such as clothing or face masks.

For non-US customers, shipping, taxes, duties, and customs fees are non-refundable.

See the policy links at the bottom of our website for more information.

Click here to request a return.

Any product labelled "Special Order" is a final sale, no refunds or exchanges. Likewise, any product that has been customized at the customer's request can no longer be returned.

Click here for more information on special orders. If you want it, we will try our best to get it to you!