Find out why trombone masters such as Paul Pollard of the New York Metropolitan Opera Orchestra and Jim Nova of the Pittsburgh Symphony Orchestra love the American-style Thein Universal contrabass!

Most new instruments and accessories over $25 are eligible for free shipping to the continental US.

Sheet music, tubas, and pre-owned instruments are excluded from free shipping.

Click here for our full shipping policy.

Most products receive a 15-day return policy that starts on the day the customer receives their order. The customer is responsible for the cost of initial and return shipping, except in the case of new French horns, trumpets, and trombones, which will receive free return shipping from 48 US states. There will be a $5 cleaning fee for each returned mouthpiece.

Some product categories are ineligible for return, which include special orders, sheet music, consumables such as lubricants or cleaning snakes, and personal items such as clothing or face masks.

For non-US customers, shipping, taxes, duties, and customs fees are non-refundable.

See the policy links at the bottom of our website for more information.

Click here to request a return.

Any product labelled "Special Order" is a final sale, no refunds or exchanges. Likewise, any product that has been customized at the customer's request can no longer be returned.

Click here for more information on special orders. If you want it, we will try our best to get it to you!